Gartner Research

Digital IQ Index: Insurance, U.S. 2019

Published: 26 July 2019

ID: G00389468

Analyst(s): L2 Financial Services Team

Summary

With digital trends in insurance, separating winners from losers is not based on which digital elements insurers merely possess, but often how they translate their efforts into holistic experiences across multiple customer journey platforms. With numerous voids to fill, new players have emerged.

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