Published: 29 July 2019
Summary
High unbudgeted fees can result from failure to negotiate all subscription-related costs before signing SaaS contracts. Sourcing, procurement and vendor management leaders must uncover hidden costs upfront and negotiate prices for extras, such as storage, support, sandboxes, languages and API calls.
Included in Full Research
- Document Storage Entitlements in the SaaS Contract, and Negotiate Incremental Pricing to Cover Additional Storage Needs Midcontract
- Negotiate Any Additional SaaS Support Options Upfront, and Include a Detailed Description in the Contract
- Negotiate Extra Sandbox Requirements Upfront, and Document Costs Clearly in the Contract
- Negotiate Any Additional Identified Services or Capabilities, Such as Language Packs, Bandwidth and API Calls