Gartner Research

Critical Capabilities for Data Center Outsourcing and Hybrid Infrastructure Managed Services, North America

Published: 30 July 2019

ID: G00369780

Analyst(s): Daniel Barros , Mark Ray , Stephanie Stoudt-Hansen , Andrew Miljanovski


DCO/HIMS is a foundation of digital business, but organizations struggle to match their requirements with providers’ rapidly changing capabilities. Sourcing, procurement and vendor management leaders should use this research to evaluate North American providers’ capabilities in key areas.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Accenture
    • Atos
    • Capgemini
    • CenturyLink
    • Cognizant
    • Dell Technologies
    • DXC Technology
    • Ensono
    • Fujitsu
    • HCL Technologies
    • IBM
    • Infosys
    • NTT DATA
    • Sungard AS
    • TCS (Tata Consultancy Services)
    • Tech Mahindra
    • T-Systems
    • Unisys
    • Wipro
    • Zensar
  • Context
  • Product/Service Class Definition
    • Definitions
    • Geographies
  • Critical Capabilities Definition
    • Mainframe Services
    • ERP Hosting
    • Private Cloud Services/IUS
    • Hybrid Infrastructure MS (HIMS)
    • DC Transformation/Cloud Migration
  • Use Cases
    • Legacy DCO Deal
    • ERP-Led Deal
    • Cloud-Driven DC Transformation
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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