Gartner Research

Emphasize Customer Success Metrics to Accelerate Revenue Growth

Published: 30 July 2019

ID: G00436275

Analyst(s): Varun Nagaraj, Roger Toennis

Summary

A Gartner survey of product managers shows that companies projecting high revenue growth track a broad set of product-related customer satisfaction and success metrics. Product managers looking to revitalize their business must implement and act on a broad and balanced customer success scorecard.

Table Of Contents

Analysis

  • Key Insight
  • Implications
  • What You Need to Do
  • What You Need to Know

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