Gartner Research

Hype Cycle for Software as a Service, 2019

Published: 30 July 2019

ID: G00370255

Analyst(s): Jay Heiser , John Santoro


This Hype Cycle represents an aggregate of several SaaS markets. It will help IT leaders and vendor business unit leaders evaluate the relative maturity and progression of SaaS applications and enhancement technologies, as well as the associated impacts on their strategies and markets.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • SaaS Management Platforms
    • Cloud Provider-Native DLP
    • Cloud-Native
    • Collective Intelligence Benchmarking Tools
  • At the Peak
    • Digital Experience Monitoring
    • Cloud ERP for Manufacturing
    • Finance and Accounting BPaaS
    • SaaS-Delivered IAM
    • Software Usage Analytics
    • App Tethering
    • Digital Supply Chain Services
    • Security Rating Services
    • Cloud Data Backup
    • Data as a Service
  • Sliding Into the Trough
    • Cloud-Native CAD
    • Cloud-Native Application Architecture
    • Citizen Integrator Tools
    • Cloud-Native PLM Applications
    • Cloud Application Discovery
    • Cloud Service Brokerage
  • Climbing the Slope
    • iPaaS for Data Integration
    • Cloud Access Security Brokers
    • Customer Management BPaaS
    • Application Performance Monitoring Suites
    • Cloud Computing
    • Application PaaS
    • iPaaS
  • Entering the Plateau
    • Cloud Office
    • Cloud HCM Suites
    • Cloud Security Assessments
    • Digital Commerce SaaS
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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