Gartner Research

Look Beyond Core Product Features to Differentiate Your UCaaS Solution

Published: 30 July 2019

ID: G00421873

Analyst(s): Megan Fernandez


Unified-communications-as-a-service product managers must differentiate UCaaS portfolios through solution design, pricing and customer success initiatives to gain a competitive advantage.

Table Of Contents


  • Differentiation Through Core Technology/Service Expertise
  • Differentiation Opportunities
    • Pricing/License Plans
    • Customer Success Initiatives
    • Support Services
    • Solution Design Initiatives

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