Gartner Research

Critical Capabilities for Web Content Management


Digital businesses leverage web content management as a mission-critical technology component. Application leaders in charge of digital workplace applications must look for usability, multichannel support and cloud as critical capabilities for leading WCM systems.

Published: 31 July 2019

ID: G00370213

Analyst(s): Irina Guseva Mick MacComascaigh

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Acquia
    • Adobe
    • Automattic
    • Bloomreach
    • CoreMedia
    • Crownpeak
    • Episerver
    • e-Spirit
    • eZ
    • Kentico Software (Kentico Cloud)
    • Kentico Software (Kentico EMS)
    • Magnolia
    • OpenText
    • Oracle
    • Progress
    • SDL
    • Sitecore
    • Squiz
    • WP Engine
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Usability
    • Engagement Analytics
    • Multichannel Support
    • Cloud Capabilities
    • Interoperability
    • Personalization
    • Architecture
    • Content Delivery
  • Use Cases
    • Digital Marketing Effectiveness
    • Contextualization of Delivered Experiences
    • Digital Commerce
    • Composite Content Applications
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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