Gartner Research

Hype Cycle for Hybrid Infrastructure Services, 2019

Published: 31 July 2019

ID: G00372795

Analyst(s): Christine Tenneson , Eric Goodness , David Groombridge


Infrastructure continues to migrate from the data center into both the cloud and edge compute solutions, requiring new service strategies. This Hype Cycle assesses the maturity of emerging hybrid infrastructure services, enabling organizations to achieve business advantage through planned adoption.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Hybrid Cloud Storage
    • IoT-Enabled Product as a Service
    • Service Mesh
    • AI-Related C&SI Services
    • Managed IoT Services
  • At the Peak
    • 5G Services
    • Low Earth Orbit Satellite Systems
    • Serverless Infrastructure
    • Immutable Infrastructure
    • IoT Business Solutions
    • IoT Security
    • IoT Services
    • Multicloud
    • Intelligent Automation for Infrastructure Managed Services
    • SDx Consulting Services
  • Sliding Into the Trough
    • Outcome-Based Service Contracting
    • Digital Business Consulting Services
    • Digital Business Transformation
    • IoT Networking
    • Predictive Support
    • Hybrid Cloud Computing
    • Cloud Service Brokerage
    • Cloudbursting
    • Cloud Networking
  • Climbing the Slope
    • Managed IoT Connectivity Services
    • Managed Workplace Services
    • Private Cloud Computing
    • Public Cloud Storage
    • IoT Integration
    • Cloud Computing
    • Multisourcing Service Integrator
    • Disaster Recovery as a Service (DRaaS)
    • Platform as a Service (PaaS)
    • Private PaaS
    • Cloud UC (UCaaS)
    • Infrastructure as a Service
    • Managed WLAN
    • Proactive Support
  • Entering the Plateau
    • Multidiscipline Service Desk Outsourcing
    • IaaS+
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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