Gartner Research

Case Study: A Win-Win Multisupplier Ecosystem

Published: 31 July 2019

ID: G00378053

Analyst(s): Neil Barton


Buyers of IT services want suppliers to be focused on achieving the right business outcomes for the customer. This case study demonstrates how technology general managers at six IT service providers satisfy their clients and grow their businesses while cooperating with competitors.

Table Of Contents


  • Introduction
  • The Business Context
  • Contracting Approaches
    • Development Services
    • IT Run Services
  • Lessons Learned

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