Gartner Research

Video: Providing Amazing Customer Experiences Through Connected Products

Published: 31 July 2019

ID: G00448062

Analyst(s): Supply Chain Community Contributors


Connected products are emerging as a relevant strategy to increase customer experience across a number of industries. CSCOs have the opportunity to embrace this trend and transform their supply chain to be able to provide an amazing customer experience through connected products. To achieve this, CSCOs will need to redesign their supply chain to become faster and data-driven. In this webinar, we share a number of case examples and discuss a brand new supply chain model for connected products.

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