Gartner Research

Video: Providing Amazing Customer Experiences Through Connected Products

Published: 31 July 2019

ID: G00448062

Analyst(s): Supply Chain Community Contributors

Summary

Connected products are emerging as a relevant strategy to increase customer experience across a number of industries. CSCOs have the opportunity to embrace this trend and transform their supply chain to be able to provide an amazing customer experience through connected products. To achieve this, CSCOs will need to redesign their supply chain to become faster and data-driven. In this webinar, we share a number of case examples and discuss a brand new supply chain model for connected products.

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.