Gartner Research

Want to Attract and Retain Young Talent? CIOs Could Learn a Lot From a Drink Machine

Published: 01 August 2019

ID: G00436016

Analyst(s): Michelle Duerst, Leigh McMullen

Summary

Studying the Coca-Cola Freestyle machine can teach CIOs a lot about how to build employee experiences that will appeal to the workforce of the future.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Why Your Best Framework for Employee Experience Might Just Come From a Vending Machine.
    • What Is Coca-Cola Freestyle?
  • Apply the Rules of Personalization to Employee Experiences
    • Make It Modular
    • Prepare Pathways
    • Mitigating Engagement Pits
    • Create Constraints
    • Dig Into the Data

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