Gartner Research

How to Maximize Concessions, Entitlements and Benefits Existing With a Microsoft Enterprise Agreement

Published: 01 August 2019

ID: G00360703

Analyst(s): James Smith , Pamela Wheelwright, Marie Sienkowski


Sourcing, procurement and vendor management leaders often fail to extract the full value from their Microsoft Enterprise Agreement Software Assurance benefits. To do this, you must identify these entitlements and ensure they are being utilized while requesting meaningful business-based concessions.

Table Of Contents
  • Key Challenges



  • Differentiate Entitlements From Concessions to Reflect the Accurate Value of the Negotiation
    • How to Validate That an Exception Is Really Being Offered
  • Engage Your LSP to Clarify Your Entitlements From Software Assurance in the Product Terms
    • Software Assurance Points by Service
  • Discovering and Utilizing FastTrack and the End Customer Investment Fund (ECIF)
    • FastTrack
    • End Customer Investment Funds
    • Future Offers

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