Gartner Research

Redesigned SLOs for Innovation (PayPal)

Published: 02 August 2019

ID: G00711273

Analyst(s): Infrastructure and Operations Research Team

Summary

Using concepts from site reliability engineering, such as error budgeting, PayPal’s infrastructure and operations leaders pivot the operations organization from merely protecting acceptable levels of service performance to consistently innovating to improve availability and resiliency.

Table Of Contents

Overview

Solution Highlights

Challenge

Results

Recommendations

About This Research

Recommended by the Authors

Presentation Deck

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