Gartner Research

Market Guide for Delivery of Managed Services Leveraging AI

Published: 05 August 2019

ID: G00392800

Analyst(s): Katie Gove , Rene Buest , Frances Karamouzis , Stephanie Stoudt-Hansen


Managed service offerings are increasingly impacted by AI, but service provider solutions vary greatly depending on type of service and its maturity. Sourcing, procurement and vendor management leaders should use this research to understand the market realities, direction, trends and players.

Table Of Contents

Market Definition

  • Market Description
    • Intelligent Automation Services

Market Direction

Market Analysis

Representative Vendors

  • Market Introduction

Market Recommendations

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