Gartner Research

The Stark Reality of Digital Transformation in Insurance

Published: 06 August 2019

ID: G00389671

Analyst(s): Juergen Weiss , Laurie Shotton


Digitalization is the most common priority for insurance CIOs. Self-declarations suggest that the industry has made significant progress during the last three years. The reality looks less promising though as many CIOs continue to struggle to get results from their digitalization investments.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Digital Transformation During the Last Three Years Has Led to a Steep Increase in Digital Initiatives
  • Insurance CIOs Continue to Have Difficulties Embedding Digital Transformation Into Their Business Strategy Planning
    • The Invasiveness and Complexity Needed to Transform Into Digital Business Has Led to Significant Differences Between Leaders and Laggards

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