Gartner Research

AI Service Maturity Model: Tech CEOs Must Challenge the Maturity of Their AI Services to Excel in a Crowded Market

Published: 07 August 2019

ID: G00425281

Analyst(s): Rene Buest , Arup Roy


AI-related services continue to be a high demand area and are projected to grow an unbridled pace. Gartner has developed an AI service maturity model that assists tech CEOs in developing plans for seizing opportunities in the marketplace.

Table Of Contents


  • Overview
  • The Dimensions of Maturity for AI Services
    • Dimension 1: Vision and Strategy
    • Dimension 2: AI Solution Offering
    • Dimension 3: Ecosystem
  • Using Gartner’s AI Service Maturity Model
    • Level 1: Nascent in AI Services
    • Level 2: Dispersed in AI Services
    • Level 3: Coherent in AI Services
    • Level 4: Performing in AI Services
    • Level 5: Pervasive in AI Services

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