Gartner Research

Solution Comparison for Customer Identity and Access Management Capabilities of 9 Vendors

Published: 08 August 2019

ID: G00389038

Analyst(s): Paul Mezzera, Mary Ruddy

Summary

CIAM offerings are expanding and are now key business enablers for unifying customer experience and streamlining operations. This document provides security and risk management technical professionals a comparison of key capabilities from nine CIAM vendors.

Table Of Contents

Solution Comparison

Solution Assessments

  • Akamai (Janrain)
    • Strengths
    • Weaknesses
  • Auth0
    • Strengths
    • Weaknesses
  • ForgeRock (Software)
    • Strengths
    • Weaknesses
  • IBM (Software)
    • Strengths
    • Weaknesses
  • Microsoft
    • Strengths
    • Weaknesses
  • Okta
    • Strengths
    • Weaknesses
  • Ping Identity (Software)
    • Strengths
    • Weaknesses
  • Salesforce
    • Strengths
    • Weaknesses
  • SAP Customer Data Cloud
    • Strengths
    • Weaknesses

Additional Guidance

  • Assess Your Development Stance Early in the Selection Process
  • Choose a CIAM Offering That Can Be a Platform for Your Long-Range Digital Business Vision
  • Evaluate the Vendor-Specific Information in This Research in the Context of Your Overall CIAM Requirements and Design
  • Determine All the Different Types of “Customers” You Need to Support Before Finalizing Your CIAM Requirements
  • Don’t Develop Your CIAM Solution From Scratch
  • Validate the OAuth and OIDC Protocol Extensions That You Need, Especially If You Are Developing Mobile Apps or Single-Page Apps
  • Architect Your CIAM Solution in the Context of Your Overall IAM Environment
  • Select a CIAM Tool That Is Suited for Your Industry and Regulatory Environment

Methodology and Criteria

  • Methodology
    • Criteria

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