Gartner Research

Hype Cycle for Unified Communications and Collaboration, 2019

Published: 08 August 2019

ID: G00390197

Analyst(s): Rafael Benitez , Sebastian Hernandez


Digital workplace leaders must confirm that their UCC strategies address the growing importance of worker engagement. Innovations in digital workplace applications continue to emerge, and the cloud has become the standard delivery model, which are changing how UCC is procured, deployed and consumed.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Intercarrier Service Automation
  • At the Peak
    • API Marketplaces
    • Decentralized Identity
    • IoT Business Solutions
    • Spatial Audio for Meetings Solutions
    • 5G
    • Conversational User Interfaces
    • Digital Security
    • Bots
    • Workstream Collaboration
  • Sliding Into the Trough
    • Digital Business Transformation
    • API Management PaaS
    • Virtual Assistants
    • Web Real-Time Communications
    • Unified Communications Monitoring Tools
    • VoLTE for UCC
    • Network Function Virtualization (NFV)
    • Speech Analytics for Customer Service
  • Climbing the Slope
    • Communications Platform as a Service (cPaaS)
    • Innovation Management Technology for Product Development
    • Software-Defined Networking
    • Transcoderless and Software-Based Videoconferencing Infrastructure
    • Cloud UC (UCaaS)
  • Entering the Plateau
    • Cloud Office
    • Content Collaboration Platforms
    • Enterprise Video Content Management
    • Freemium UCC
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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