Gartner Research

CSPs Must Shift to Distributed Skills and Competencies to Prepare for Scaling Digital Business

Published: 09 August 2019

ID: G00387995

Analyst(s): Mentor Cana , Lily Mok


CSPs on their journey to digital business are not only challenged with a lack of specific skills and competencies, but also with how to close the gaps to achieve scale. We advise CSP CIOs on how to approach planning and development of digital skills and competencies in a distributed fashion.

Table Of Contents
  • Key Challenges


  • Holistically Identify and Prioritize the Skills and Competencies Requirements for the Future of CSPs’ Digital Business
    • Recommendations
  • Use Fusion Teams to Provide Experience-Based Learning Environments for Skills and Competencies Development for Agility, Speed and Flexibility
    • Recommendations
  • Develop Skills and Competencies Through a COE for Distributed Deployment and Fulfilling Unplanned Demands
    • Recommendation

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