Gartner Research

8 Steps to Improve Your RFP Effectiveness and Optimize HR Outsourcing or Implementation Vendor Proposals

Published: 09 August 2019

ID: G00441707

Analyst(s): Armin Deuter , Jim Longwood , Eser Rizaoglu


Most RFPs make it difficult for prospective outsourcing or implementation vendors to design, cost and propose an optimum solution due to lack of clarity and provided content. CHROs can use these eight steps to improve RFP quality for HR outsourcing or implementation vendor selection.

Table Of Contents
  • Key Challenges



  • Steps 1-3 Enable Providers to Design a Viable Solution
    • Step 1: Background Information
    • Step 2: Service Requirements
    • Step 3: Service Provider Qualifications
  • Steps 4-6: Ensure Providers Can Schedule and Prioritize Their Response Activities
    • Step 4: Vendor Evaluation Process
    • Step 5: Vendor Evaluation Model
    • Step 6: Commercial Requirements
  • Steps 7-8: Ensure Providers Respond in a Timely and Consistent Manner
    • Step 7: Rules of Engagement
    • Step 8: Vendor Response Template

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