Field service management application priorities vary significantly by use case, so we compare vendors using nine capability areas weighted differently for each of three use cases. Application leaders can use this research and its companion Magic Quadrant as part of a broader evaluation process.
What You Need to Know
- Critical Capabilities Use-Case Graphics
- Accruent (Verisae)
- Astea International
- GEOCONCEPT Group
- SAP (Coresystems)
- Product/Service Class Definition
- Critical Capabilities Definition
- Integration, Scalability, Industry
- Connected Equipment Diagnostics
- Work Planning and Scheduling
- Technician Enablement
- Digital Service Support Channels
- Work Order Debrief
- Invoicing and Reporting
- Contracts, Operations, Contractors
- Use Cases
- High-Volume and Volatile Schedules
- Complex Service and Support
- Equipment as a Service
- Vendors Added and Dropped
- Critical Capabilities Rating
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