Gartner Research

Achieving Enterprise Agile in CSPs

Published: 12 August 2019

ID: G00388063

Analyst(s): Bill Swanton , Neil Osmond


Many network-based communications service providers are now several years into their agile journeys, but most have not yet achieved scale. CIOs leading enterprise agile adoption need to address resistance associated with culture, processes and a lack of transparency.

Table Of Contents
  • Key Challenges



  • Build an Enterprisewide Agile Culture
    • Coach People Through Change
    • Instill a Product Mindset
    • Proactively Develop Collaboration
    • Foster Trust and Transparency
  • Evolve the Operating Model Methodically
    • Selectively Synchronize Agile-Friendly Activities
    • Build Proficiency in Agile Principles and Practices
  • Align Planning and Budgeting

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