Gartner Research

Guide to Effective Contracting With 3PL Providers

Published: 13 August 2019

ID: G00402113

Analyst(s): David Gonzalez , Courtney Rogerson


The contract between a shipper and 3PL provider should provide a strong foundation for an outsourcing engagement. Supply chain leaders can use this research guide to navigate available research on strategies to build, execute and manage contracts with 3PLs.

Table Of Contents


Research Highlights

  • Developing the MSA
  • SOW/SLA: Operational Scope and Service-Level Details
  • Pricing Models
  • Boost Performance With Incentives and Penalties
  • Make Continuous Improvement a Contractual Commitment

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