Gartner Research

Case Study of Pantos Logistics: How CIOs Lead in Digital Business Transformation

Published: 14 August 2019

ID: G00370374

Analyst(s): Youn Choi, Tsuneo Fujiwara , Yoshi Matsumoto


CIOs must be proactive in digital business transformation. Pantos Logistics faced business disruption because its competitors were leveraging digital technologies. Pantos’ CIO started a digital initiative, involving IT and non-IT teams, and successfully accomplished digital business transformation.

Table Of Contents


  • How Does a CIO Get the Position to Lead Digital Business Transformation?
  • Phased Steps for Digital Transformation
    • Disruption
    • Vision
    • Leadership
  • Outcomes of Digital Business Transformation

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