Gartner Research

Digital Citizen Equity Index: How to Operate a Digital Ecosystem Business Within Digital Society

Published: 19 August 2019

ID: G00386873

Analyst(s): Frank Buytendijk , Kay Sharpington , Aanchal Mair , Bettina Tratz-Ryan


Gone are the days when CIOs’ IT strategy would universally meet the digital transformation requirements across different operations. Applying the digital citizen equity index in business decision making will inform digital strategies about regional differences and direct investment priorities.

Table Of Contents


  • Digitalization Is Changing Society Today
    • Dealing With the Digital Divide: In Digital Society, Citizens Require Equal Access to Digital Enablement
    • Digital Citizen Equity Is Leading to “Universal” Digital Citizenship — and a Digital Society
    • What Does the Digital Citizen Equity Index Mean for Businesses
    • Digital Citizen Context Varies From Country to Country
    • Reading From the Digital Citizen Equity Index: Trends
    • Conclusion

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