Gartner Research

Use Critical Soft Skills for Effective PMO Leadership

Published: 19 August 2019

ID: G00441483

Analyst(s): Mbula Schoen, Jack Santos

Summary

Skills in PPM methodologies, process and technology are important. A great PMO leader must hone specific soft skills to facilitate success in the management and execution of change initiatives through the work of others. Here, we identify five key attributes that PPM leaders need to run PMOs.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Develop Your Empathy and Assess Others’ POVs
  • Communicate in Ways That Create Change, Manage Expectations and Enable Alignment Across Teams
  • Model Personal Behavior to Lead Change Effectively
  • Establish Yourself as Servant Leader, Defining Who and What You Are Serving
  • Become an Expert at Persuasion and Influence

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.