Gartner Research

City of Cape Town Averts Water Crisis, Showing How CIOs Can Inspire Changes in Social Behaviors Through Data Analytics

Published: 19 August 2019

ID: G00405757

Analyst(s): Daniel Sanchez Reina , Erik Van Ommeren, Tsuneo Fujiwara


Despite deep social inequity in digital access, the CIO of the Cape Town City Council innovated to solve a deadly water crisis, using data to address citizens’ water use. CIOs can exert great influence in using data to transform behavior, which can be pivotal in times of crisis and transformation.

Table Of Contents
  • Key Challenges



  • Build a Successful Data Strategy by Delivering the Right Data at the Right Time to All Stakeholders
  • Communicate the Data to Alter Social Behavior
    • Effecting Behavioral Change Through Clear Messaging
    • Changing the Culture
    • Creating a Sense of Urgency
  • Take Action Based on Data to Drive Culture Change

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