Gartner Research

City of Cape Town Averts Water Crisis, Showing How CIOs Can Inspire Changes in Social Behaviors Through Data Analytics

Published: 19 August 2019

ID: G00405757

Analyst(s): Daniel Sanchez Reina, Erik Van Ommeren, Tsuneo Fujiwara

Summary

Despite deep social inequity in digital access, the CIO of the Cape Town City Council innovated to solve a deadly water crisis, using data to address citizens’ water use. CIOs can exert great influence in using data to transform behavior, which can be pivotal in times of crisis and transformation.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Build a Successful Data Strategy by Delivering the Right Data at the Right Time to All Stakeholders
  • Communicate the Data to Alter Social Behavior
    • Effecting Behavioral Change Through Clear Messaging
    • Changing the Culture
    • Creating a Sense of Urgency
  • Take Action Based on Data to Drive Culture Change

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.