Gartner Research

How to Plan a Connected Home Product Experience Roadmap

Published: 19 August 2019

ID: G00441418

Analyst(s): Jessica Ekholm


Knowing and planning for which connected home experiences will be successful in the coming years is difficult. Product managers at connected home providers should use customer analytics and internal intelligence to plan which connected home experiences to prioritize in the next two years.

Table Of Contents
  • Key Challenges



  • Step 1: Use VoC Tools and Internal Intelligence to Understand Customers’ Current Product Experiences
    • Use VoC Tools to Understand Product Experience Issues
    • Use Internal Intelligence to Understand Customer Product Experiences
    • Summarize and Highlight Main Findings
  • Step 2: Organize and Prioritize Which Connected Home Experiences to Focus on Over the Coming Two Years
    • Analyze and Investigate Major Connected Home Trends
    • Plan Future Connected Home Experiences

Case Study

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