Gartner Research

How to Build Successful Communities of Practice for Knowledge Management

Published: 20 August 2019

ID: G00385643

Analyst(s): Peter Hyde


Software teams face an increased demand for knowledge management and professional development. Communities of practice address these needs by providing organizational learning and critical opportunities for application technical professionals to build expertise and recognition in their roles.

Table Of Contents

The Gartner Approach

The Guidance Framework

  • Prework
    • Identify Your Purpose
  • Step 1: Launch or Join the Community
  • Step 2: Grow the Community
    • Create the Community Space
    • Be Present, Be Active and Be Seen
    • Increase Sponsorship
  • Step 3: Strengthen the Community
  • Step 4: Transform the Organization’s Culture
  • Follow-Up

Risks and Pitfalls

Gartner Recommended Reading

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