Gartner Research

Differentiate BPO Via Advanced Process Capture

Published: 20 August 2019

ID: G00436047

Analyst(s): Cathy Tornbohm


Beating highly competitive vendors requires BPO product managers to differentiate their services to support clients’ goals via faster, more accurate process transition methodologies. Gartner examines several approaches to adding differentiating capabilities.

Table Of Contents
  • Key Finding
  • Recommendation


  • Add Process Capture Tools for a Replicable Approach to BPO Differentiation
  • Add Process Mining and Robotic Process Discovery Features by Accelerating In-House Development or Partnerships
    • Build Process Mining and Robotic Discovery
    • Make an Acquisition
    • Partner With OEMs and/or Repackage Their Tools

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