Gartner Research

Next-Gen Campus Connectivity Must Start by Defining the End-User Experience

Published: 23 August 2019

Summary

Knowing the bandwidth, latency and mobility requirements for all end users and devices is a vital requirement when implementing a next-generation campus network. I&O leaders must use these best practices or risk dissatisfied end users and additional costs to fix.

Included in Full Research

  • Key Challenges
  • Define the Expected End-User and Things Experience
    • Define “Minimum” End-User and Device Performance
    • Ask “Why Not Wireless” Before Running Cable
  • Hold Implementers Responsible for the Defined Experience
    • Define Transaction Density
    • Define the Number of Devices per User or Workspace
    • Define How Upstream Wired Connectivity Will Be Implemented
  • Achieve Campus Network Uptime Requirement by Defining Required Service Level
    • Latency
    • Network Assurance
    • Network Analytics
  • Validate Intangibles by Reviewing the Deliverables
    • Managed Services
    • Regulation Reporting
    • Warranty
    • Service Plans
    • Vendor Roadmaps

Analysts:

Tim Zimmerman

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