Published: 27 August 2019
I&O leaders targeting best-in-class ITSM must shift from a technical project mindset to a consumable product mindset. This roadmap describes six areas of ITSM that must be improved to support digital business in 2023 and explains how I&O leaders can migrate to that state successfully.
Analysts:
Chris Matchett, Katherine Lord, Kenneth Gonzalez, Roger Williams
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