Gartner Research

Critical Capabilities for IT Services for CSP Digital Business Transformation, Worldwide

Published: 27 August 2019

ID: G00373108

Analyst(s): Jouni Forsman , Amresh Nandan


External service providers’ capabilities differ across three digital business transformation use cases. CSP infrastructure and operations leaders should use this document and its companion publication to choose a provider with capabilities that best match their digital business value requirements.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Accenture
    • Amdocs
    • Cognizant
    • Ericsson
    • HCL Technologies
    • IBM
    • Infosys
    • TCS
    • Tech Mahindra
    • Virtusa
    • Wipro
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Understanding CSP Digital Business
    • Digital Business Consulting
    • Operation Support System Competency
    • Business Support System Competency
    • Digital Customer Impact Competency
    • Digital Revenue-Enabling Competency
    • Telecom Best Practice
    • Digital Business Best Practice
    • Business Change Management
    • Digital Operational Excellence
    • Operational Excellence
    • Continuous Improvement
  • Use Cases
    • Digital Technology Strategy Services
    • Digital Business Implementation Services
    • Digital Business Managed Services
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

Gartner Recommended Reading

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