Gartner Research

How to Achieve the Deepest Discounts on Cisco SmartNet and Optimize Existing Spend

Published: 29 August 2019

ID: G00390625

Analyst(s): Mike Toussaint , Christine Tenneson , Ted Corbett


Cisco’s Smart Net Total Care ensures Cisco infrastructure support and maintenance, but suboptimal discounts and differing hardware coverage requirements can cause enterprises to overspend. I&O leaders can use this research to optimize SmartNet spending while maintaining appropriate support levels.

Table Of Contents
  • Key Challenges



  • Clarify SmartNet Discounts
    • Know Your Discount
  • Maximize Discounts Based on Contract Length
  • Quantify Existing VAR Relationships
    • Access Deeper Discount Potential
  • Optimize Savings Opportunities
    • Avoid Coverage Overlaps
    • Select a Limited Lifetime Warranty With Self-Sparing
    • Don’t Cover Commodity Items With SmartNet
    • Explore Alternatives to SmartNet

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