Gartner Research

Forecast Analysis: Workstream Collaboration, Worldwide

Published: 10 September 2019


The workstream collaboration market is expected to grow from an estimated $1.3 billion in 2018 to $2.7 billion by 2023. It will be driven by an inclusion in cloud office, increased focus on digital workplace programs and rapid increases in product capabilities and integration points.

Included in Full Research

  • Forecast Assumptions
  • Market Impacts
  • Notable Changes
  • General Influencing Factors
    • Supply-Side Influencing Factors
    • Demand-Side Influencing Factors
  • Influencing Factor: Firmographics
    • Forecast Assumption: By 2023, the growth of knowledge workers will boost the uptake of WSC by an additional 10% over adoption levels in 2019.
  • Influencing Factor: Near-Term Capability Improvements Drive Category Adoption
    • Forecast Assumption: By 2020, capability enhancements will create a rise in the value and benefits of WSC solutions, which will create a 10% spike in license adoption.
  • Influencing Factor: Midterm Market Maturity Tempers Price Increases
    • Forecast Assumption: Through 2023, WSC price increases will decline from 5% to 3% as the pace of improvements slows and differentiation based upon capabilities becomes more difficult.
  • Influencing Factor: Shift From Business Unit to Corporate IT Purchasing Will Drive WSC Adoption
    • Forecast Assumption: By 2023, 75% of organizations using WSC will have WSC extended to all employees across the organization, up from 45% in 2019.

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