Gartner Research

Hype Cycle for Knowledge Management, 2003

Published: 06 June 2003

ID: G00115434

Analyst(s): Michael A. Bell, Karen M. Shegda, Simon Hayward, Debra Logan, Dan Miklovic, Maurene Caplan Grey, Whit Andrews , Lou Latham, James Lundy, French Caldwell, Kathy Harris, Diane Morello, Alexander Linden , Rita E. Knox, Mark R. Gilbert


Knowledge management is becoming a critical business discipline as enterprises seek to enhance competitiveness in real time and ensure the reliability of information to support real-time decision making,

Table Of Contents
  • Management Summary
  • The Hype Cycle
  • On the Rise
    • Personal Knowledge Networks
    • Corporate Blogging
    • Information Quality
    • Idea Management
    • Information Extraction
    • Virtual Community
    • Semantic Web
    • Personal Knowledge Management
    • Smart Enterprise Suites
  • At the Peak
    • Taxonomy
    • Expertise Location and Management
    • Real-Time Collaboration
  • Sliding Into the Trough
    • Records Management
    • Competitive Intelligence
  • Climbing the Slope
    • Automated Text Categorization
    • E-Learning
    • Team Collaboration Support
    • Information Retrieval/Search
    • Virtual Teams
  • Entering the Plateau
    • Web Content Management
    • Best-Practices Programs
    • Document Management
    • Packaged Methodologies
  • Conclusion
  • Hype Cycle Definitions

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