Gartner Research

Hype Cycle for Knowledge Management, 2003

Published: 06 June 2003

ID: G00115434

Analyst(s): Michael A. Bell, Karen M. Shegda, Simon Hayward, Debra Logan, Dan Miklovic, Maurene Caplan Grey, Whit Andrews, Lou Latham, James Lundy, French Caldwell, Kathy Harris, Diane Morello, Alexander Linden, Rita E. Knox, Mark R. Gilbert

Summary

Knowledge management is becoming a critical business discipline as enterprises seek to enhance competitiveness in real time and ensure the reliability of information to support real-time decision making,

Table Of Contents
  • Management Summary
  • The Hype Cycle
  • On the Rise
    • Personal Knowledge Networks
    • Corporate Blogging
    • Information Quality
    • Idea Management
    • Information Extraction
    • Virtual Community
    • Semantic Web
    • Personal Knowledge Management
    • Smart Enterprise Suites
  • At the Peak
    • Taxonomy
    • Expertise Location and Management
    • Real-Time Collaboration
  • Sliding Into the Trough
    • Records Management
    • Competitive Intelligence
  • Climbing the Slope
    • Automated Text Categorization
    • E-Learning
    • Team Collaboration Support
    • Information Retrieval/Search
    • Virtual Teams
  • Entering the Plateau
    • Web Content Management
    • Best-Practices Programs
    • Document Management
    • Packaged Methodologies
  • Conclusion
  • Hype Cycle Definitions

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