Gartner Research

Vendor Rating: SAP

Published: 19 September 2019

ID: G00383109

Analyst(s): Helen Poitevin , Christian Titze , Patrick Connaughton , Paul Saunders , Fabrizio Biscotti , Adam Woodyer , Kimberly Harris-Ferrante , Lori Samolsky , Massimo Pezzini , Tonnie Van Der Horst , Chris Pang , Ilona Hansen , Duy Nguyen , Christian Hestermann , Bill Ryan , Donald Feinberg , Fabio Di Capua


SAP — a $25 billion software megavendor and key business application partner for tens of thousands of organizations — is accelerating the realization of its Intelligent Enterprise vision. This research will help companies assess the impact of this strategy and rates SAP across six key dimensions.

Table Of Contents

Overall Rating

  • Overall Rating: Positive

Detailed Rating

  • Product/Service: Positive
  • Support/Account Management: Positive
  • Pricing Structure: Variable
  • Technology/Methodology: Positive
  • Strategy: Positive
  • Corporate Viability: Positive
    • Financial: Positive

Additional Analyst Insights

  • Customer Experience
  • Manufacturing and Supply Chain
  • SAP Digital Core
  • People Engagement
  • Network and Spend Management
  • HANA Platform
  • SAP Cloud Platform
  • Industry Strategy
  • Small and Midsize Business Strategy for ERP solutions
  • SAP Services Partners

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