Gartner Research

Solution Path for a SaaS Adoption Framework

Published: 24 September 2019

ID: G00377071

Analyst(s): Jeffery Skowron , Kyle Davis

Summary

Organizations continue to adopt SaaS in a siloed and ad hoc fashion. This causes inefficiency in usage and management, as well as increased security risks. This research provides a SaaS adoption framework that application technical professionals can leverage to successfully adopt SaaS at scale.

Table Of Contents

Problem Statement

Solution Path Diagram

Solution Path

  • Prework: Create a SaaS Inventory for Existing SaaS Solutions
  • Step 1: Define Adoption Approach
    • Adoption Approach
    • Assessing SaaS Adoption Risk Tolerance
    • Introduce Adoption Policies and Procedures
    • Evaluate SaaS Based on Risk Tiers
    • Always Have an Exit Strategy
  • Step 2: Evaluate and Assess
    • Identity
    • Security
    • Operational Requirements
    • Network and Performance
    • Integration
    • Disaster Recovery and High Availability
    • Compliance
    • Customizations
  • Step 3: Implement With Best Practices
    • Identity
    • Security
    • Operational Requirements
    • Monitoring
    • Network and Performance
    • Integration
    • Disaster Recovery and High Availability
    • Compliance
    • Customizations
  • Step 4: Support Post Launch
    • Administration and Support
    • Organizational Structure and Processes
    • Change Management

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