Gartner Research

Forecast Analysis: Unified Communications, Worldwide

Published: 27 September 2019

ID: G00383774

Analyst(s): Brandon Medford, Megan Fernandez, Tom Eagle, Scott Morrison, Sebastian Hernandez, Daniel O'Connell


UC/unified communications as a service spending will grow at a 2.5% compound annual growth rate to reach $46.2 billion in 2023. Cloud telephony and collaboration solution adoption is fueling market growth while economic conditions will strain budgets, prolonging premises-based solution life cycles.

Table Of Contents
  • Forecast Assumptions
  • Market Impacts
  • Notable Changes

Forecast Data Summary

Forecast Model Summary

Influencing Factors and Assumptions

  • Influencing Factor: Replacement Cycles
    • Forecast Assumption
    • Forecast Assumption
    • Forecast Assumption
    • Forecast Assumption

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