Gartner Research

2020 Planning Guide for Infrastructure and Operations

Published: 07 October 2019

ID: G00401228

Analyst(s): Gabriel Chapman , Angelina Troy , Gregory Murray , Mohini Dukes , Alan Waite , Douglas Toombs , Gregg Siegfried , Tony Iams , Marco Meinardi , Brian Adler , Paul Delory , Richard Watson , Elias Khnaser , Simon Richard


The pace of change in IT has been radically accelerated by cloud computing, along with industry-specific competitive pressures. This Planning Guide highlights key areas that I&O technical professionals must focus on in 2020 to modernize operations across on-premises, cloud, and edge environments.

Table Of Contents

Infrastructure and Operations Trends

  • Pervasive Hybrid IT — In On-Premises Data Centers, Colocation, in Multiple Public Clouds and at the Edge — Will Require Rebuilding IT Operations Processes and Procedures
    • Planning Considerations
  • As IT Agility Increases, Scaling Demands Will Force Organizations to Begin Making Deliberate Investments in Overall Automation and AIOps Strategies
    • Planning Considerations
  • Increasing Expectations for IT Agility — Largely Driven by Public Cloud Computing — Will Require Modernizing On-Premises Compute, Storage and Networking Assets
    • Planning Considerations
  • Demand for Container-Centric and Serverless Capabilities Outside of Public Cloud Providers Will Necessitate Building and Managing Radically New Application Platforms
    • Planning Considerations
  • Emerging Edge and IoT Use Cases Will Drive Organizational Data and Compute Capabilities Closer to End Users/Devices Than Ever Before
    • Planning Considerations

Setting Priorities

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