Gartner Research

2020 Planning Guide for Collaboration and End-User Technologies

Published: 07 October 2019

ID: G00401216

Analyst(s): Michael Disabato, Patrick Borka, Mark Lockwood, Darin Stewart, Larry Cannell, Mike Cox, Andrew Garver, Mark Cortner, Guy Creese

Summary

Technical professionals supporting collaboration and end-user technologies face a fragmenting IT environment of emerging SaaS products and legacy enterprise solutions. This research identifies five major trends driving this dynamic and provides guidance for addressing them in 2020.

Table Of Contents

Collaboration and End-User Technology Trends

  • Office 365 Expansion Will Require New Deployment, Administration, and Governance Strategies
    • Planning Considerations
  • SaaS Will Continue to Blur IT Solution Boundaries, Spreading Information and Risk Wider and Faster
    • Planning Considerations
  • Accelerated Software Release Cadences Will Disrupt All Aspects of IT Operations
    • Planning Considerations
  • UEM and Workspace Tools Will See Increased Adoption as Windows 10 Projects Finish and Optimizations Begin
    • Planning Considerations
  • DaaS Solutions Will Reach Feature Parity With On-Premises VDI and Will Begin to Erode the VDI Footprint
    • Planning Considerations

Setting Priorities

  • Adapt Skills, Administration and Governance to Align With the Office 365 Pace of Change
  • Adopt SaaS Solutions, but Invest in Data Classification, Enterprise Search and SaaS Monitoring
  • Avoid the Inertia of Traditional Endpoint Management and Application Delivery

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