Gartner Research

2020 Planning Guide for Collaboration and End-User Technologies

Published: 07 October 2019

ID: G00401216

Analyst(s): Michael Disabato, Patrick Borka , Mark Lockwood , Darin Stewart , Larry Cannell , Mike Cox , Andrew Garver , Mark Cortner , Guy Creese


Technical professionals supporting collaboration and end-user technologies face a fragmenting IT environment of emerging SaaS products and legacy enterprise solutions. This research identifies five major trends driving this dynamic and provides guidance for addressing them in 2020.

Table Of Contents

Collaboration and End-User Technology Trends

  • Office 365 Expansion Will Require New Deployment, Administration, and Governance Strategies
    • Planning Considerations
  • SaaS Will Continue to Blur IT Solution Boundaries, Spreading Information and Risk Wider and Faster
    • Planning Considerations
  • Accelerated Software Release Cadences Will Disrupt All Aspects of IT Operations
    • Planning Considerations
  • UEM and Workspace Tools Will See Increased Adoption as Windows 10 Projects Finish and Optimizations Begin
    • Planning Considerations
  • DaaS Solutions Will Reach Feature Parity With On-Premises VDI and Will Begin to Erode the VDI Footprint
    • Planning Considerations

Setting Priorities

  • Adapt Skills, Administration and Governance to Align With the Office 365 Pace of Change
  • Adopt SaaS Solutions, but Invest in Data Classification, Enterprise Search and SaaS Monitoring
  • Avoid the Inertia of Traditional Endpoint Management and Application Delivery

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.