Published: 09 October 2019
Summary
Conversational platforms are competing, within a crowded and fragmented enterprise market, as the most common use case for AI. Product managers should advance the use of SLAs to detail professional services that enable core AI capabilities to gain a competitive and differentiating advantage.
Included in Full Research
- Key Finding
- Recommendation
- Conversational AI Combines Art, Science and Technology
- The Art of Customization Through Professional Services
- The State of Differentiation for Conversational Platforms
- Conversational Platforms Need Professional Services
- How Managed Service Providers Differentiate
- Benchmarking for Managed Services and Ecosystem Providers
- Amplify Professional Services Through Standard Baseline SLAs