Gartner Research

Maximize Digital Dexterity by Cultivating Citizen IT

Published: 09 October 2019

ID: G00448065

Analyst(s): Carlie Idoine, Jason Wong, Matthew Cain


In the digital workplace, the most digitally dexterous employees will thrive — citizen developers, citizen integrators, and citizen data scientists that augment IT. Application leaders must cultivate their talent, foster best practices and promote enabling technologies for citizen IT success.

Table Of Contents
  • Key Challenges



  • Convert Shadow IT Activities Into Citizen IT Initiatives
  • Partner With HR Leaders to Reward Citizen IT Contributions
  • Empower Citizen IT Practitioners With Purposeful Tools and Training
  • Scale Citizen IT by Enabling a Comprehensive Support Ecosystem

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