Published: 18 October 2019
This summary features inputs from 18 members on the approaches they use for building digital capabilities for customers. These approaches include building in-house development centers, using with service providers (like Accenture or TCS), working with VCs/startups, or relying on existing SaaS suppliers. The summary begins by asking members about their current degree of dependence on these four approaches, followed by how this dependence is expected to change in the next 3-5 years. We end with a look at the challenges that members face while using these approaches and how they plan to overcome the challenges.
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