Published: 22 October 2019
Summary
Marketing leaders responsible for digital commerce face increasing pressure to demonstrate revenue growth through digital channels — but they are often overwhelmed by the number of metrics available. Use this framework to identify strategic, operational and tactical levers to optimize performance.
Included in Full Research
- Use Gartner’s Hierarchy of Digital Commerce Metrics to Define Four Levels of KPIs
- Tier 1: Assess Performance Based on the Impact of Digital Commerce on Business Outcomes
- Evaluate Digital Commerce Results Relative to Overall Performance
- Recognize Trade-Offs Between Performance Objectives
- Tier 2: Align Business Outcomes to the Strategic Performance of Digital Commerce
- Tier 3: Link Strategic and Operational Metrics to Diagnose Digital Commerce Performance
- Use Operational Metrics to Evaluate Results, Root Causes and Solutions
- Tier 4: Implement Tactical Levers to Optimize Marketing Activities
- What to Do Next