Gartner Research

Critical Capabilities for Life Insurance Policy Administration Systems, Europe

Published: 23 October 2019

ID: G00376639

Analyst(s): Laurie Shotton , Manav Sachdeva


Policy administration vendors’ capabilities are commoditized, but differ mostly in their portal capabilities, workflow and process management, and component-based architectures. Life insurance CIOs can use this research to identify and differentiate vendors that are aligned to their specific needs.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Agito (Life4You)
    • Ai-London (Ai-PAS)
    • DXC Technology (GraphTalk A.I.A)
    • Fadata (INSIS)
    • IN2 (INsurance2)
    • Itello (Inca)
    • Keylane (Axon)
    • Mphasis Wyde (Wynsure)
    • msg life (msg.Life Factory)
    • Vermeg (Solife)
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Product Development and Maintenance
    • New Business Management
    • Workflow and Process Management
    • Component-Based Architecture
    • Ongoing Policy Administration
    • Group Servicing Functionality
    • Reporting and Analytics
    • Claims Management
  • Use Cases
    • Product Configuration
    • Straight-Through Processing of Applications
    • Contract Changes and Claims Support
    • Group Business Support
    • Adaptability of the System
    • Digital Business Support
    • Decision Support
  • Vendors Added or Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.