Gartner Research

Foster an Outsourcing Partnership That Drives CX Results

Published: 24 October 2019

ID: G00448138

Analyst(s): Deborah Alvord


It is critical for organizations to look beyond typical contract requirements with a BPO service provider. Customer service and support leaders responsible for outsourcing must implement thought partnership practices and effective vendor management to maximize both CX and cost savings.

Table Of Contents
  • Key Challenges



  • Manage the Vendor Relationship Through a Structured Framework
  • Create an Environment of Thought Partnership

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